BAD EXAMPLE #1.

In this recording we see the sales rep interrupting/talking over the customer, limiting the customer’s opportunity to clearly hear the terms of the agreement and confirm their understanding of it.

BAD EXAMPLE #2

This call begins strong, but during the second half, the sales rep shifts the conversation to unrelated questions, destracting the customer from reviewing the cancellation policy, which may prevent the customer from clearly hearing and understanding that portion of the agreement.

BAD EXAMPLE #3

This recording does not clearly capture the customer’s audio or visual presence. This compromises the intent of the welcome call, which is designed to protect both the customer and the sales representative by documenting mutual understanding of the agreement and the company’s obligations.

bad example #4

We see the sales rep talking over the recording - rushing through it - and then leaving halfway through the call so customer doesn’t hear the rest.